CTH boxing in its customers?
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Without any on-screen message, letter or warning, pay-TV firm CTH switched off my whole channel-package last week. Seeking an explanation, I called all of their contact numbers, but there was no reply. I then visited the local CTH office in person, and ev
Eventually I discovered that the call centre and billing department are refusing to upgrade channel-packages and are instead asking subscribers to pay Bt1,000 each year to use the set-top box. Yet the local office confirmed there is no annual fee to use the box. I could see their amazement on hearing of this tactic, which is apparently a ruse to get you to sign up for a new box at the same price and a new, fixed 12-month contract.
It is rumoured that CTH is resorting to these tactics in a desperate bid to have customers sign up for a new 12-month contract before it loses the Premier League broadcast rights to TrueVisions. In the meantime I advise CTH viewers to check the left side of their bills. If they find an outstanding balance above the usual monthly fee, challenge it. There is no annual box fee whatsoever.
R Jacobs
